“Will Hinton has been a source of wisdom for me regarding my business. His common sense perspective and his exposure to wide array of media enterprises make him a go-to guy for media consulting. Will is honest and real, he has message-crafting talent, and he executes.”
Marketing
You will be judged (or you will be ignored)
Those are pretty much the only two choices.
Being judged is uncomfortable. Snap judgments, prejudices, misinformation... all of these, combined with not enough time (how could there be) to truly know you, means that you will inevitably be misjudged, underestimated (or overestimated) and unfairly rejected.
The alternative, of course, is much safer. To be ignored.
Up to you.
The endless emergency of politics
Good governance is like great marketing--it takes the long view, and relentlessly focuses on delivering on agreed upon goals over time.
Politics, on the other hand, is more like a ping pong match, and, thanks to electronic media, it's getting faster when we'd be better off if it slowed down.
Those that work in politics are now addicted to today's emergency, whatever it is. It could be a world event, a faux scandal or merely something the other side said. They use it to fundraise, they use it to distribute talking points and they use it to get attention and score points on the opposition. And they use polls to keep score, daily.
It's practically impossible to get the attention or effort of people on a campaign unless you've got something urgent and imminent to discuss. This is no way to do serious marketing.
One side effect of the endless emergency is an insatiable need for cash. Clearly, money spent on campaigns is effective (particularly in depressing the vote for an opponent), but just as clearly, it doesn't scale. Twice as much money is not twice as effective. When the campaign falls in love with the combination of instant reaction plus unlimited fundraising, all strategy and leadership go out the window.
The problem with getting elected using emergency tactics is that it makes it harder than ever to govern for the long term.
[Here's my post about the endless emergency of poverty].
A true story
Of course, that's impossible.
There's no such thing as a true story. As soon as you start telling a story, making it relevant and interesting to me, hooking it into my worldviews and generating emotions and memories, it ceases to be true, at least if we define true as the whole truth, every possible fact, non-localized and regardless of culture.
Since you're going to tell a story, you might as well get good at it, focus on it and tell it in a way that you're proud of.
Where's the heat?
Is that your goal? To find the next hot thing? Do you want to buy it, sell it, use it, eat it?
In every industry where there's fashion (which is every industry), people spend an enormous amount of time looking for heat. It defines the cutting edge, determines what's in or out, what's hot or not.
Two things worth considering:
a. the hot thing isn't always the thing that's aligned with your goals. Sure, sometimes the most profitable item is also the hot item of the moment, but for many companies, market share or profitability or utility has not a lot to do with being on the cutting edge of fashion. And as a user, the hot item of the moment isn't necessarily the thing that will create value or even identify you as truly hip.
b. The cycle of hot keeps getting shorter.
You can chase this, but it's not free, and it might not get you where you want to go.
Not everyone
If you're marketing a bass guitar or an orchid or an electric SUV, why are you concerned with what everyone thinks about it?
It seems to me that you should only care about the opinion of those that are actually open to buying one.
Shun the non-believers.
The quickest way to get things done and make change
Not the easiest, but the quickest:
Don't demand authority.
Eagerly take responsibility.
Relentlessly give credit.
Digital analogs are no longer sufficient
The parking meter was rebooting. I guess we're supposed to walk to the other end of the garage and find one that's working.
We're seeing digital awareness coming to just about everything. In this case, it was the parking meter near the library. Of course, it's not really a parking meter, it's a centralized fee collection system that saves the town a lot of money. It's easier to collect from, certainly, it doesn't waste the time of meter readers (who get alerted as to what spaces aren't paid for, as opposed to checking them all) plus it doesn't let a new parker enjoy a few minutes of the last person's payment.
I understand how the incremental sale of this device was easier to maket to the town and to the community. It's just like what we have now, but better.
The problem, of course, is that it's not as better as it could be. Just about every traditional non-digital solution is bounded by the limits of mechanics. Once we start connecting (and the connection revolution won't rest until it's all connected) then the problem can be reset--we can find the best solution, not a better way to solve it the old way.
Why do I have to guess how long I'm going to be parking? Why pay a penalty if I underguess, or waste community resources on patrolling for compliance?
Of course, I don't care much about parking meters. I care a lot about using digital shadows of real world devices because we don't have the imagination to reinvent them.
In this particular case: why bother have a meter at all? After all, the state knows my license plate, the state has a billing relationship with me, the state can (and does) collect money for my driving behaviors (like EZ Pass). So why not drive into the space and have the space just take care of all the paperwork and billing? No tickets, no meter readers. If you don't want local merchants to park in the good spaces, no need to spend a lot of time searching them out...
Instinctually, we want to maintain the hunter/prey relationship of the independent citizen who isn't being snooped on. But you know what? You're already being snooped on, ceaselessly. A parking meter isn't your problem.
Obviously, parking meters aren't the important device here. The connection revolution is going to upend the way we understand the where, who, how much and when of everything around us.
Hard work on the right things
I don't think winners beat the competition because they work harder. And it's not even clear that they win because they have more creativity. The secret, I think, is in understanding what matters.
It's not obvious, and it changes. It changes by culture, by buyer, by product and even by the day of the week. But those that manage to capture the imagination, make sales and grow are doing it by perfecting the things that matter and ignoring the rest.
Both parts are difficult, particularly when you are surrounded by people who insist on fretting about and working on the stuff that makes no difference at all.
Worldliness
Intelligence is the combination of knowing a lot about a little while you also know a little about a lot.
Deep domain understanding helps you create analyses. Your ability to understand how a particular system (no matter how small) works allows you apply a confident analysis to new systems you encounter. Once you know everything there is to know about nuclear physics, soccer or the praying mantis, it makes it easier to understand new systems.
At the same time, it's impossible to be smart without also being aware of the wider world. That's because it's the random interactions and the surprising coincidences that help us navigate our daily lives.
The challenge of the net is that it made the large world a whole lot larger. There are the personal lives of your 1000 closest friends, on display, every day. Here is the news of the world, the whole world, not just what used to fit in the newspaper. And over there is every book ever published, every scientific discovery, every fringe political candidate.
Suddenly, it's a lot more difficult to know a little about a lot. It's tempting to spend ever more time pursuing that goal. That doesn't mean, I think, that you should give up knowing a lot about a little in order to devote ever more time to the noisy mosaic that's on your doorstep, nor does it mean you ought to give up and dive back into your hole. We've redefined worldly, but being an expert remains just as tough and important as it used to be.
The reason the customer is always right...
If you insist that they are wrong, they stop being your customer* (if given half a chance).
People spend their time and attention and money in places that make them feel valued.
*There's nothing wrong with asking customers who are wrong to leave. Just be sure you do it on purpose.
Dedicating the merit
For an author, one of the nicest parts of the traditional book is the dedication page. The dedication is far more than an acknowledgement to someone who helped you write the book, it's a permanent signpost, a capstone to the work of a year or more.
Even if the person you've dedicated the book to can't read it, the writer benefits from the knowledge that a connection was made and that a memory was preserved.
Here's the thing: you can dedicate just about anything. A project, a meeting, a tweet. You don't have to tell anyone but yourself. This blog post, like all the posts before it, has a dedication page, at least in my head.
When you start creating for and in honor of those that have made a difference to you, your work changes.
What's the right size? The quantum mechanics of growth...
How come there are no ants as big as Buicks (except in the movies)? Why not have a college with a million students (or ten)?
The physics and economics of a business determine whether it's the right size or not, whether it ought to get bigger or smaller. Starbucks, for example, was not the right size when it had 11 stores. That's too many stores for just one senior manager to handle, but not enough stores for centralized purchasing and marketing and organization. The cash flow from an eleven-store chain just doesn't easily connect to the staff requirements necessary to make it efficient.
A web company might do really well with thirty people and a few million dollars in revenue. To get to a thousand people (big enough for an IPO, say), it will need to transform both the product and the way it's sold. And in between the size it is now (which is working) and the size necessary for the public offering, there's a dead zone. This is a leap, not a stroll.
When I was growing my first successful business, I kept saying that one day I'd hire enough people that the people I was hiring could manage themselves. I went from having four direct reports to eleven before I realized that I wasn't going to be able to make the leap in scale that was going to be necessary to reach a comfortable size.
The same rule applies to independent musicians and comedians. At the solo level, you might be very happy making a living gigging at certain kinds of venues and being supported by a given audience. On the other hand, to support a manager, a band and a label, you can't just add a few more fans. You need different venues, different gigs, different revenue streams. If you can't (or don't want to) get to that new level, the new team isn't going to help, and it might destroy everything you've built.
It's worth charting both profit per employee and owner satisfaction against the number of people in the organization. Perhaps getting a little bigger isn't what you want, and it might not even be possible.
Naming things
"Over there, by the fire, is that a stick or a snake?"
It turns out that humans have been naming things for a long time. If we know that this is a cheetah, or a grapefruit, we can make intelligent decisions on how to deal with it.
Lately, though, we've been naming more than things. Now we classify ideas and opportunities as well.
Getting smart about naming is at the heart of marketing. Calling every single person a 'customer', for example, is hardly a nuanced way of engaging with the public. Salespeople are especially nuanced at this, but often make mistakes as well. Car salesman are notorious for misnaming women who walk in (spouse instead of primary decision maker).
As an investor, are you misnaming the businesses you look at, mistaking a cliff business for a bootstrappable idea? Dozens of book editors misnamed Harry Potter at first glance, labeling it a 'loser from the slush pile' instead of the most profitable book they were ever offered.
Job interviews are nothing but sessions where we try to put a name on a stranger looking for employment. Is she a superstar in the making or someone we ought to avoid?
Most of all, are you misnaming opportunities and calling them risks instead?
When you are isolated or if the world is stable, your need to name new things goes down, and the world might feel safer as a result. Most of us don't live in that world, so our ability to name things becomes critical.
Just because we're not good at it doesn't mean it's not important.
Free samples
It bothers me to watch the hordes at the farmer's market, swooping in to each booth, grabbing a sample and walking away. The thin slices of handmade rye bread, or the perfect strawberries or the little glasses of juice--all of them disappear into the hands of people who have no intention of buying.
Sure, someone stops and buys now and then, which is why the farmers keep offering the samples. To them, it's merely a cost of doing business, a relatively inexpensive way to keep prospective customers coming. I'm not sure I could do it--the people afraid to look me in the eye, all that slinking around, and most of all, the profits walking out the door, over and over again. Enough thin slices makes a loaf.
This is vexing, even to someone who merely makes ideas. Watching people sneak endless tastes with no intention of making a purchase--sometimes I gasp at the audacity.
The distinction in the digital world is profound. In the digital world, the more free samples you give away, the better you do. The miserly mindset that afflicts the merchant watching inventory walk out the door at the market is counterproductive in the digital world. That's because more free samples cost you nothing.
The scarce resources in the connection revolution are connection, attention and trust, not molecules, atoms or strawberries.
Why ask why?
"Why?" is the most important question, not asked nearly enough.
Hint: "Because I said so," is not a valid answer.
- Why does it work this way?
- Why is that our goal?
- Why did you say no?
- Why are we treating people differently?
- Why is this our policy?
- Why don't we enter this market?
- Why did you change your mind?
- Why are we having this meeting?
- Why not?
How to make money online
- The first step is to stop Googling things like, "how to make money online." Not because you shouldn't want to make money online, but because the stuff you're going to find by doing that is going to help you lose money online. Sort of like asking a casino owner how to make money in Vegas...
- Don't pay anyone for simple and proven instructions on how to achieve this goal. In particular, don't pay anyone to teach you how to write or sell manuals or ebooks about how to make money online.
- Get rich slow.
- Focus on the scarce resource online: attention. If you try to invent a way to take cheap attention and turn it into cash, you will fail. The attention you want isn't cheap, it's difficult to get via SEO and it rarely scales. Instead, figure out how to earn expensive attention.
- In addition to attention, focus on trust. Trust is even more scarce than attention.
- Don't worry so much about the 'online' part. Instead, figure out how to create value. The online part will take care of itself.
- Don't quit your day job. Start evenings and weekends and figure it out with small failures.
- Build a public reputation. A good one, and be sure that you deserve it, and that it will hold up to scrutiny.
- Obsessively specialize. No niche is too small if it's yours.
- Connect the disconnected.
- Lead.
- Build an online legacy that increases in value daily.
- Make money offline. If you can figure out how to create value face to face, it's a lot easier to figure out how to do the same digitally. The web isn't magic, it's merely efficient.
- Become the best in the world at something that people value. Easier said than done, worth more than you might think.
- Hang out with people who aren't looking for shortcuts. Learn from them.
- Fail. Fail often and fail cheaply. This is the very best gift the web has given to people who want to bootstrap their way into a new business.
- Make money in the small and then relentlessly scale.
- Don't chase yesterday's online fad.
- Think big, act with intention and don't get bogged down in personalities. If it's not on your agenda, why are you wasting time on it?
- Learn. Ceaselessly. Learn to code, to write persuasively, to understand new technologies, to bring out the best in your team, to find underused resources and to spot patterns.
- This is not a zero sum game. The more you add to your community, the bigger your piece gets.
A few years ago I put my book The Bootstrapper's Bible online for free. You can find it here.
Solving the problem isn't the problem
The problem is finding a vector that pays for itself as you scale.
We see a problem and we think we've "solved" it, but if there isn't a scalable go-to-market business approach behind the solution, it's not going to work.
This is where engineers and other problem solvers so often get stuck. Industries and organizations and systems aren't broken because no one knows how to solve their problem. They're broken because the difficult part is finding a scalable, profitable way to market and sell the solution.
Take textbooks, for example. The challenge here isn't that you and I can't come up with a far better, cheaper, faster and more fair way to produce and sell and use textbooks. The problem is that the people who have to approve, review and purchase textbooks are difficult to reach, time-consuming to educate and expensive to sell.
Or consider solar lanterns as a replacement for kerosene. They are safer, cheaper and far healthier. But that's not the problem. The problem is building a marketing and distribution network that permits you to rapidly educate a billion people as to why they want to buy one at a price that would permit you to make them in quantity.
Sure, you need a solution to the problem. But mostly what you need is a self-funding method to scale your solution, a way of interacting with the market that gains in strength over time so you can start small and get big, solving the problem as you go.







